The return or withdrawal period is fifteen (15) working days from the date of receipt of the order. During this period, the Customer may return, at their own expense, without penalty, the product(s) that do not suit them.
In this case, the Customer may choose between the refund of the amount paid for the returned product(s) or its/their exchange. The products must be in good condition, must not have been opened and must be in their original packaging, as delivered by the SELLER..
Before making any return, the customer must contact our customer service department by e-mail or telephone, so that we can take note of the return and receive it correctly.
In all cases, the costs and risks of returns shall be borne by the customer. Returns shall be made to the SELLER'S ADDRESS.
The right of return can not be exercised for:
- Products returned opened, incomplete, deteriorated, damaged or soiled by the customer.
Once the parcel has been received in our warehouse, the refund will be made within 30 days.